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Continual Learning Program for Administrative Staff

Continued learning means:

1. After a training session participants should have an individual action plan to help them practice the new skills acquired, including full implementation and evaluation of their own performance.

2. Managers should have a checklist of specific criteria that can be used to determine the performance levels of their subordinates including their ability to actually use the specific skills acquired during the training sessions.

Your organization has shown a proactive approach to maintaining your competitive edge within your market by offering administration and subordinates the opportunity to improve existing skills and the acquisition of new skills through continual training.

Prior Training

The question now is – How well are they able to implement this acquired knowledge?

The next step will either prove the received training was beneficial for the individual participants and the organization or not.

The Business Development Unit recommends the following training program for your administrative staff. (This training program is a practical application of the skills discussed during prior training.)

Leadership Development Skills

Understand how to recognize the personalities and work preferences of subordinates to make sure the manager is able to use the appropriate leadership style in any situation.

1. Directing

Learning how to apply the skills discussed in theory.

1. Communication Skills Development (Transactional Analysis)
2. Clarity – when sharing information, asking questions, giving or receiving feedback, and the ability to involve subordinates in the communication process.

2. Coaching

Learn how to use the preferences of subordinates to ensure their ability to acquire new skills.

3. The 4 stages of learning
4. Visual, participative, observation and audio learning.
5. Determine how to coach subordinates to reduce time required for acquisition and efficient implementation of required skills.

3. Supporting

Once new skills, methods or procedures are understood and implemented – subordinates require appropriate support which allows them to continually increase their confidence in their abilities to actually use the acquired skills efficiently.

4. Delegating

Not only understanding the process of delegation – but – how to implement each step of the process.

All skills from Directing, Coaching and Supporting must be implemented in the Delegation Process.

6. Communication of task
7. Matching existing skills with desired results
8. Logical organization
9. Setting standards and criteria for result evaluation

Customized training requires:

10. Needs Analysis of participants
11. Human Resource and Departmental Head cooperation and coordination

Today’s organizations face complex issues and continual change. In this environment, the approach taken by administration and managers greatly impacts the ability of the organization to maintain and increase their position in the market.

The key question is whether administrative staff and managers are working as well as they should?

Benefits of Consultancy

Customized consulting and training programs assist organizations in attracting the right people, building open relationships and creating a flexible leadership culture to develop and retain the right people.

Over time, by developing each person of the team into a top-performing star, a company can benefit from increased employee satisfaction, increased retention, increased customer satisfaction and increased sales and profitability.

1. Planning for people

2. Utilizing people productively

3. Finding the right people

4. Developing the organization through developing people

5. Managing performance and development

6. Putting value on jobs and rewarding appropriately

7. Handling the ethical issues

8. Achieving equality

9. Measuring progress