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CMCCO
offers a variety of construction seminars to help meet your training
needs. CMCCO is a leading provider of continuing education seminars for
a variety of companies and industries in the Middle East. |
Project Management Seminars
Do you
recall the last time one of your projects was completed on schedule and
within budget? How about ahead of schedule and under budget? CMCCO's
valuable project management seminars will show you ways to save time and
money by applying better project management techniques. In these very
practical programs you will learn how to select, motivate and lead
project team members. You will also acquire proven, workable techniques
to help you identify and solve your most pressing project problems, and
learn methods for maintaining close control of your projects in today's
uncertain business climate. |
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Professional Project Planning & Primavera Application
►Overview: Professional Projects Planning & Primavera Application is a practical seminar presented by professional engineers with extensive international experience.This seminar will help candidates to prepare
projects elements organization, develop a bar chart program,
customize CPM, present cash flow & resource management, prepare all
progress reports, prepare other control reports, present a revised
plan & a revision for extension of time. Also it includes deep
implementation of planning to serve project monitoring & contract
administration such as: Implementation of resource management in
planning evaluation, analysis & criticism of a base line plan,
financial planning, shifted cash flow application, site facilities
planning, implementation of resources management and bar chart
revision in each category of construction. With this seminar additional unlimited free training is provided thru developing a complete plan for a typical sample project with full support as may be needed. Possible Attendance: This seminar is intended for project managers, project directors, planning engineers and candidates intending to learn professional procedures in project planning & primavera applications. Contents:
►Practices:
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Project Estimation & Cost Control & Access Application
►Overview: Projects Estimation & cost control systems development & Access database applications is a training seminar presented by a senior expert estimation & cost control engineer who has long experience in Estimation database organization & cost control systems development for large scale projects. This seminar is to help in company simple resources organization, estimation department assembled resources planning, supplier prequalification, direct & indirect cost estimates, project integration management, procurement management, data collection strategy implementation, invoicing generation, insuring proper links between all company departments such as estimation, cost control, planning, quantity surveying, purchasing, ware houses, accounting and site management. Presentation of several cost control, reports including productivity & variance reports generation. Also this seminar includes training support hours in developing a practice sample estimation & cost control project. ►Contents: Introduction to access database as a construction data management, Demonstrative example Applications on major access database components, Demonstrative examples Estimation database development, Simple resources dictionary, Assembled resources dictionary, Demonstrative examples Project resources allocations dictionary, Estimation report generation, Demonstrative examples All complimentary sections related to Estimation database, Demonstrative examples Developing all complimentary sections related to estimation report, Demonstrative example Integration of Cost Estimation with planning. Cost budget generation. RFD (Request for delivery) presentation & control. Cost control database system development, Data collection strategy Demonstrative examples Creating database links with accounting systems, Productivity & variance report generation, Demonstrative examples Practice on a project estimation data base development Practice on a project estimation report development Practice on a project cost control data base system development Practice on a project productivity & variance report development
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Contract Control & Administration & Expedition Application
►Overview: It is a training seminar presented by a senior expert contract administration & control engineer who has long experience in project contract administration organization & Expedition software application. This seminar is to help in company contract administration archive build up including all correspondent, letters, notices, proposals, change orders, quantity and cost variation management, claims generation process and follow up, material and technical submittals management and follow up, design management and monitoring with shop drawing submittals and process follow up, purchase orders and contracts issuance and follow up with suppliers and subcontractors, material delivery tracking, log reports, invoices & many other contract administration documents organization & management. ►Possible Attendance: Project directors, project managers, contract administration engineers, and any other candidate who wants to acquire the knowledge of contract administration organization and project documentation. ►Contents:
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Professional Project Management
PMP Project Management Professional Certificate Preparation
Introduction: More organizations are turning to the Project Management Institute’s (PMI®) Guide to the Project Management Body of Knowledge (PMBOK™ Guide) and Project Management Professional (PMP®) Certification as the source of competency in project management excellence. Surveys by PMI® have proven that certified Project Management Professionals experience higher average earnings and hiring preferences worldwide. This seminar will prepare you to take this examination. It will cover all key aspects of PMBOK™ and will prepare you for the examination through review of material, daily test simulations, and examination taking tips. Benefits: You will review all key areas of the PMBOK™ with tips on how to remember specific information You will take examination simulations that will heighten your readiness for a successful outcome You will receive tips on taking the examination that will save you time on the examination day and raise your level of comfort You will receive the recommended references for the PMP® Certification Exam
Who Should attend: Project managers and team leaders who are preparing for the PMP® certification exam. Other project personnel and functional managers who work with projects will benefit from a better understanding of how their functional responsibilities fit into the total project management task.
Pre-requisites You must be familiar with the basic elements of work breakdown structures, activity network diagrams and activity duration estimating, cost estimating, contracting, leadership and team development, quality management, risk, earned value management and organizational structures for projects. Objectives: Develop and enhance the contributions you make to your organization by being able to: Establish norms and ground rules for effective team communication. Generate project requirements and the operational success criteria to be achieved by the project’s outcome. Create a project Work Breakdown Structure with associated Specifications. Design a project schedule with activities, durations and interdependencies. Delineate, assign and track project resources and associated costs. Identify and quantify project risks and develop resolution strategies. Understand basic contract types and the project ramifications. Identify, capture, measure and analyze important project metrics. Create a high-performing project team focused on customer satisfaction. Develop and document a comprehensive and integrated project plan. Your seminar experience will cover: Project Manager Role:
Define project manager/project
sponsor/functional manager/team member roles and
responsibilities and understand the impact of different
organizational structures and reward/recognition strategies.
Document Relationships:
Relate the Statement of Work (SOW), Work Breakdown Structure
(WBS), and Specifications to each other. Scheduling Processes:
Identify activities, establish logical relationships,
estimate durations, and determine critical path activities.
Estimating Methodologies and
Budgeting Practices: Gain
techniques for estimating costs, assigning resources, and
acquire methods for measuring earned value and performance.
Quality:
Distinguish and apply quality planning, assurance and
control methods. Risk Management:
Learn identification, qualitative and quantification
methods, response development strategies, and risk control
techniques. Communications:
Understand the various types of
communications and learn different methods and formats for
gathering and disseminating project information. Procurement:
Identify the differing types of contracts, their intended
usage, the motivations of the customer and supplier in each
type, and their ramifications on completing projects
successfully. Team Structures/Practices:
Foster effective communications and feedback among team
members, customers, suppliers and managers. Understanding the need to establish variance and change thresholds for scope, time and cost control. Course Outline: e The Project Management Framework, Context and Processes Developing a mental model Developing a mental model for organizing and remembering the specific bits of information covered in the PMBOK™ Guide, the recommended references and the PMP® Certification Exam Initiating Processes Project initiation Core Project Planning Processes Scope planning and scope definition Activity definitions Resource planning Activity sequencing Duration estimating Cost estimating Schedule development Budgeting Project plan development Facilitating Project Planning Processes Organizational planning and staff acquisition Quality planning Communications planning Risk identification, quantification and response development Procurement planning and solicitation planning e-Project Executing Processes Project plan execution Facilitating Project Execution Processes Information distribution Team development Quality assurance Scope verification Solicitation, source selection and contract administration Core and Facilitating Project Control Processes Performance reporting Overall change control Scope change control Schedule control Cost control Quality control Risk response control Closing Processes Contract close-out Administrative closure Preparing for the Exam Logistics Test-taking hints Practice exam |
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Project Manager Skills
►Overview: In today’s world of complex projects, the successful project manager knows the importance of developing people skills to augment technical skills. This interactive and personal seminar takes an innovative and multidisciplinary approach in providing you with practical skills and hands-on practice in the "people skills" of project management. You will also gain valuable information about best ways to manage your stress level, career, and life direction. ►Contents:
►Your seminar experience will cover
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IT Project Management
Overview: How well are you dealing with the “big ticket” project management problems plaguing software development/information technology (IT) projects? As the need to focus on schedules, costs and quality increases in both importance and urgency, it is more crucial than ever to understand and overcome the major inhibitors to achieving competitiveness. This insightful, no-nonsense, knowledge-rich educational seminar gives you the tools to handle these problems to ensure effective software/IT project management. You will learn project management best practices – including essential soft skills – from a leading authority with 30 years of success in managing software/IT projects. Prepare to learn more than just conventional project management; prepare to learn about yourself, human nature, and how to make things happen. Note: This is a project management seminar primarily intended for those involved in software development/IT projects; it is not a software development/IT process/methodology seminar. Who should attend? The seminar is for project managers, IT/MIS/functional managers, executives, team leaders, quality assurance personnel, and anyone and everyone involved in software development/IT: planners, developers, specialists, testers, writers and support personnel. Great refresher/booster for seasoned project managers. How you will benefit Develop and enhance the contributions you make to your organization by being able to: · Identify and correct the most common “big ticket” project management problems for software development/IT projects. · Employ proven practices that speed product development/IT implementations. · Define and implement a software development/IT process. · Implement effective scheduling, tracking and problem management. · Improve vendor/contractor relationships. · Examine project management problems that attendees are now experiencing and discuss their potential solutions. · Bring about positive change in your team or project through leadership and motivation. Your seminar experience will cover: The soft skills element – Incorporate the people factor that makes a project successful and recognize attributes that contribute to the success of project leaders and project members. Roles and responsibilities – Understand the roles and responsibilities of the project manager and other project members. Problem identification and solutions – Identify the most common major problems that derail software development/IT projects and the solutions to help you avoid, recover or minimize their impact. Rapid product development – Apply practices that can speed product development/IT implementation. Project planning and control – Learn the steps to follow in planning and tracking a project and performing problem management; learn the project performance measurement of earned value management. Vendors and contractors – Employ needed controls when working with vendors and contractors. Reviews – Learn how to perform project reviews and post-project reviews. Culture training – Learn how to create a productive, successful business culture for your project. Your current project management problems – Discuss and develop solutions to your current project problems.
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Overview: It is a practical seminar presented by professional engineers with extensive international experience. The preparation of a feasibility study is a task which, if it is to be done well, requires inputs from many professional disciplines for the various components of the study, the most important of which are as follows: market analysis and marketing location, site and environment, engineering and technology, and financial analysis. The seminar is done in an interactive atmosphere, also throughout the seminar there will be the opportunities for questions, and where appropriate, case studies will be introduced. Who should attend: Market & financial analyst, economists, engineers, social scientists, project managers, project directors and general managers. Structure: 14 hours to be carried out over 3 days, including valuable supporting documents including feasibility study preparation manual (more than 300 pages with hundreds of help templates including tables, check-lists, work sheets, schedules and sample case- studies) Contents: Your seminar experience will cover the following: Pre-investment studies and the investment project cycle v Investment project cycle and types of pre-investment studies v Basic concepts of pre-investment studies v Rehabilitation and expansion projects v Role of institutions, consultancy services and information systems Market analysis and marketing concept v Marketing v Marketing research v Outline of the project strategy v Outline of the marketing strategy v Outline of the marketing concept v Marketing costs and revenues 3. Raw materials and supplies Classification of raw materials and supplies Specification or requirements Availability and supply Supply marketing and supply program Costs for raw materials and suppliers
Location, site and environment Location analysis The natural environment Environmental impact assessment Socio-economic policies Infrastructural conditions Final choice of location Site selection Cost estimates 5- Engineering and technology Production programme and plant capacity Technology choice Technology acquisition and transfer Detailed plant layout and basic engineering Selection of machinery and equipment Civil engineering works Maintenance and replacement requirements Estimates of overall investment costs 6- Organization and overhead costs Plant organization and management Organization design Overhead costs 7- Human Resources Categories and functions Socio-economic and cultural environment Project-related requirements Availability and recruitment Training plan Cost estimates 8- Implementation planning and budgeting Objectives of implementation planning Stages of project implementation Implementation scheduling Projecting the implementation budget 9- Financial analysis and investment appraisal Scope and objectives of financial analysis Principal aspects of financial analysis and concept of investment appraisal Analysis of cost estimates Basic accounting statements Methods of investment appraisal Project financing Financial and efficiency ratios Financial evaluation under conditions of uncertainty Economic evaluation |
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Construction Site Management |
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Communicate to Influence |
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Value Engineering Analysis and Reports Presentation ►Overview: VE is a technical training seminar presented by a senior expert project management consultant engineer who has long experience in VE analysis and costing for large scale projects. This seminar will help candidates understand objectives of VE, budgeting cost control and function analysis diagram (fast diagram) with detailed procedures implementation, cost worth modeling generation, development of project life cycle costing modeling (LCC) and implementation. This is presented with a practice project in preparing a VE report for a hotel in Riyadh with VE work book, valuable supporting documents and soft files. ►Structure: 12 hours to be carried out over 2 days, including valuable supporting document. ►Contents: Session 1:
Session 2:
Session 3:
Section 4:
►Supporting Documents: Seminar documentation including value engineering workbook. Soft Excel work sheets for VE documentation & LCC factor calculations. |
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FIDIC Conditions of Contract
►Overview: This practical seminar, provided by professional engineers with extensive international experience, explains and illustrates the use of the FIDIC Conditions of Contract for Construction (the "Construction Contract") and the FIDIC Conditions of Contract for Plant and Design-Build (the "Design-Build Contract"). ►Possible Attendance: The seminar provides the necessary knowledge for professionals from Government Ministries and Agencies, Private Sector Employers, Consulting Engineers, Contractors, Quantity Surveyors, Architects, Legal Advisers and all involved with the next generation of International Projects. It is particularly important to those involved in preparing or managing infrastructure projects financed under ISPA, as all contracts that are funded by the EU, will be under the FIDIC Conditions of Contract. ►Structure: 14 hours to be carried out over 3 days including presentation, workshop, valuable supporting documents, soft & hard templates for conditions of contract for building & engineering works, conditions of contract for EPC/Turnkey projects , guidance for the preparation of particular conditions and others from 1992 till 1999 edition. ►Contents: 1- Introduction to FIDIC Documents (Construction Contract/Plan Contract).
2-Annex to documents, Selection of appropriate Contract, Responsibilities of Main Parties
3-Management of Projects - Key Areas, Workmanship and Time
4-Suspension
5-Financial Clauses and Procedures
Guarantees, Bonds Insurances 6-Risks, Force Majeure & Termination
7-Claims and Disputes & Arbitration
Throughout the seminar there will be opportunities for questions, and where appropriate, case studies will be introduced. |
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FIDIC Management of Contract Claims and the Resolution of Disputes ►Overview: Within all FIDIC contracts there will be claims. This training course is designed to provide practical assistance to those working with the FIDIC Contract Conditions (1992 till 1999 Editions) in the management of claims and achieving resolution to claims. It is applicable to all the Parties involved within a FIDIC Contract - the Employer, the Contractor, the Engineer, and the DAB Members. By having a professional understanding of the responsibilities and rights of the Parties under a FIDIC contract and the procedures to manage claims, the resolution of claims will be achieved more successfully. It is provided by experienced engineers, who have extensive involvement with FIDIC claims, disputes, adjudications, and arbitration procedures. ►Possible Attendance: The seminar provides the necessary knowledge for professionals from Government Ministries and Agencies, Private Sector Employers, Consulting Engineers, Contractors, Quantity Surveyors, Architects, Legal Advisers and all involved with the next generation of International Projects. It is particularly important to those involved in preparing or managing infrastructure projects financed under ISPA, as all contracts that are funded by the EU, will be under the FIDIC Conditions of Contract. ►Structure: 14 hours to be carried out over 3 days. ►Contents: The Management of Claims Claims: Causes and Risks
Claims Procedures
Contractor's Claims
Case Study on Claims Procedures
The Resolution of Disputes Principles Governing the DAB (Dispute Adjudication Board).
Working of the DAB
Post DAB/Engineer's Decision
Case Study of Dispute Resolution by DAB
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Risk Management |
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Earned value Management |
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Professional Procurement Management
Overview: Procurement management, and especially contract administration, has become an essential project management skill as more and more of today's businesses outsource all but the company's core competencies. This course offers insight into the role of the procurement manager on a project team by guiding you through procurement practices, the solicitation of bids and contract negotiations. It will also expose you to contract law. Structure: 12 hours to be carried out over 3 days, including supporting document. This seminar is for project managers and team members who want to improve their procurement management skills and increase their understanding of roles and responsibilities of procurement on a project. It will be also useful to purchasing professionals who wish to transition to a project environment. How you will benefit Develop and enhance the contributions you make to your organization by being able to: · Learn about procurement management processes · Define procurement planning requirements · Differentiate between “make or buy” source selection · Learn how to communicate during bid negotiation · Understand the impacts of waiving rights, bid rigging and contract law · Practice scope change control, scope verification, and cost, schedule and quality control · Negotiate an agreement Your seminar experience will cover: 1. Procurement
planning with a make or buy workshop
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Extension of time claims & Dispute
Resolution
Overview: The aim of this seminar is to help contract manager and project manager to analyze schedule delay events and acceleration cases together with acquiring the ability to compute related damages. Who should attend: Project managers, project directors, administrator and any senior project management candidates. Objectives: After this seminar the candidates will acquire a deep understanding ability for time related dispute & claims with appropriate procedure to tackle them including liability definition and procedural steps for compensation computation. Structure: 14 hours to be carried out over 3 days including valuable supporting document and help templates. Contents: Day1 : Phase 4a-Determining the Facts and Analyzing EntitlementA- Strategy and Perspective B- Using Narrative Text to Organize and Analyze Facts and Entitlement C- Determining the Facts and Analyzing Entitlement D- Dealing with Common Problems E- Countering owner defenses and defending against counterclaims. Day 2: Analyzing Schedule Delay and AccelerationA- General Introduction and Overview of Project Management Concepts B- Construction Scheduling Practices, Problems, and Solutions C- Critical Path Scheduling Concepts, Techniques, and Tools D- Timescale Arrow Diagrams E- Schedule Analysis Procedures F- Schedule Analysis Issues G- Detailed As-Built Schedules H- ELIPSE Schedules-A New Tool I- Other Tools for Scheduling Analysis and Exhibits Day 3 : Phase 4b-Computing DamagesA- General Comments and Suggestions B- Bid Estimating Procedures and Their Effect on Damage Calculations C- Cost Accounting Procedures and Their Effect on Damage Calculations D- How to Compute Damages and Equitable Adjustments E- Calculating Direct Costs F- Computing Compensable Delay Costs G- Identifying and Computing Impact Cost H- Computing Other Types of Damages I-Adding Markup J-Listing Below-the-Line Costs (Other Sums Due) K- Preparing a Cost Summary |
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Design Management & Evaluation |
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Construction Contracts & Contracting Management ►Overview: This practical seminar, provided by professional engineers with extensive international experience, explains and illustrates details procedures in contracts, contracting & contractors management ►Possible Attendance: Project managers, directors, engineers and any other candidates involved in the contract management and sub-contracting management in a project. ►Structure: 14 hours to be carried out over 3 days including valuable supporting document: ►Objectives: To discuss a detailed procedure for contracts & contractors management that in corporate adequate knowledge for all requirements of sub-contractors management and coordination and it includes the following details: ►Contents: 1. Construction Contracting Methods
2. The Nature of Contracts
3. Forms of Organizations
4. Surety Bonds
5. Construction Contract Documents
6. Unit Price, Cost-Plus, and Lump Sum Contracts
7. Changes
8. Changed Conditions
9. Matters of Time Matters of Time
11. Warranty
12. Subcontractors and subcontracts
13. International Construction Contracts
14. Methods of Dispute Resolution
15. Construction Safety
16. Labor Relations in Construction
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Safety Seminars |
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►Overview: Quality and quantity of staff training and update in safety systems implementation is our major factor in the reduction of accidents rates. This seminar is to help candidates in construction and industry who are managers or safety officers. To keep good safety records, apply safety checklists and documentation, improve company safety policy, update company safety manual, to insure abiding by any international safety requirements like OSHA, to have the ability to spread safety awareness between all other team members. The presentation of this seminar is done in an interactive atmosphere (slides & graphical presentation) with attendance share in practice. Also we distribute to each applicant a valuable supporting document. ►Structure: 12 hours to be carried out over 3 days ►Contents : This seminar is to cover the following: Construction Safety: ► General Site Safety:
► Confined Space Entry:
► Trenching & Excavation:
Industry Safety: ► General Industrial Safety:
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Safety Training Programs |
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Technical Safety Procedures |
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Design protection with Fire Code (NFPA) Implementation Overview: An 8 sections consulting sessions to assist engineers from different consulting offices to fully master the life safety code NFPA 101. The purpose of these sessions is to cover all
the safety requirements and to help the engineer avoid common
fundamental design mistakes and to get the design right from the
first time leaving the technical monitor with as little corrections
as possible. Structure: 12 hours to be carried out over 3 days. Content: A brief description of the sessions is as follows: Fundamental requirements, classification
of occupancy and hazard of contents:
Means of egress components: Doors and
Stairs:
Means of egress components: Smoke proof
enclosures, Horizontal exits:
Means of egress components: Ramps, Exit
passageways, Escalators and Moving walks: Means of egress components: Fire escape
stairs ,Fire escape ladders, Areas of refuge ,Elevators:
Means of egress specifications:
Illumination, Signs:
Fire protection features, Fire detection
and protection equipment: |
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Safety Application for Design Requirements |
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Maintenance Management Seminars |
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Project Maintenance Management Systems
Overview: This Seminar will help your candidates understand and apply professional procedures for asset registration, maintenance planning, work order process implementation service calls handling, procedures understanding and application of predictive and preventive maintenance management. We remind you that the presentation of this seminar is done in an interactive atmosphere (Slides & graphical presentation) with attendance share in practice. Also we distribute to each applicant a supporting document including a complete maintenance management system with all the required forms and procedures to be used for professional maintenance management system implementation. This seminar is designed to help candidates who are involved in maintenance activities management or in maintenance projects management. Structure: 12 hours to be carried out over 3 days including valuable supporting document. Objectives: To provide participants with professional experience in maintenance management systems, understanding and implementation for large scale maintenance projects including new method for asset management maintenance planning and control, cost control, quality control and staff human resources management. Who should attend: Operation and maintenance managers, maintenance engineer, other candidates involved in operation and maintenance management programs, other candidates who are willing to update their organizational experience in maintenance management systems implementation. Contents: Section 1:
Section 2:
Section 3:
Section 4:
Section 5:
Section 6:
Section7:
Section 8:
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Preventative Maintenance & Troubleshooting of Rotating Machinery |
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Maintenance Planning & work control |
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Design & Maintenance of Electrical Installations |
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Real Estate Seminars |
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Real Estate Investment, Development,
Purchasing Contract & Leasing Analysis.
Overview: This seminar is designed for anyone seeking a clear understanding of the many decisions involved in the world of real estate. The intent is to create a mind set that will make it easier for the attendant to understand how change and real estate values interact. Many people consider real estate to be a market-oriented game, in the sense that there are players and rules, and a way to determine winners and losers. Real estate means different things to different people. It has three common meanings which are interrelated: A field of study: Real estate as a field of study concerns the description and analysis of the occupational, physical, legal and economic aspects of land and permanent improvements on, or to, land. A form of business activity: Real estate as a business a business activity focuses on human activities concerned with land and its use or improvement. A financial asset: As a financial asset, real estate is a national resource, whether publicly or privately owned Who should attend: Project managers, directors, people looking to real estate as their occupation, profession or line of business activity, brokers, builders, lenders, planners, housing analysts and investors. Structure: 18 hours to be carried out over 4 days including valuable supporting document Content: A- Real Estate Investment (9hrs)
Investment Environment
Investment Analysis
Section B: Real Estate Development (6hrs) B-1: Administrative and property management issues
B-2: Property development process
B-3: Analysis for Property Development
B-4: Land Development
B-5: Advanced Property Development Issues
C- Real Estate Purchasing Contracts & Leasing Analysis (3 hrs) C-1: Leasing and Lease Analysis:
C-2: Contracts for the purchase and sale of real estate
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Engineering Seminars |
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Structural Design & Analysis with STAAD Application. Objective: To acquire solid knowledge in structural design and analysis with STAAD applications including member design and analysis, continuous beam design and analysis, multi story frame design and analysis, finite element method, steel structure analysis & design, space frames structure for concrete & steel and many practical examples. Who should Attend: Structural engineers, civil engineers, design engineers who are involved in structural design and analysis for concrete structural and steel structure. Content: Section 1: Introduction to STAAD Introduction to the Stiffness Method Structure Geometry and Coordinate System Finite Element Information Section 2:
Section 3
Section 4:
Section 5:
Section 6 :
Section 7:
Example Problem 2:
Section 8: Example Problem 3
Example Problem 4:
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Geographic Information Systems GIS for Engineering |
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Specification & Selection of Architectural material |
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Basis of selection of framing systems |
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Soil Testing & Reports Implementation |
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Concrete Repair Basics |
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Specification & Selection of Structural material |
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Specification & Selection of Asphalt mix |
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Earthquake resistance & dynamic load design |
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►Overview: This program is designed to instill an in-depth understanding of Six Sigma and a clear sense of what is required to effectively build a Six Sigma structure, establish Six Sigma measurements and complete Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve and Control Methodology (DMAIC). .►Benefits of Six Sigma
►What You Will Learn
►Who Should Attend? Anyone who intends to upgrade his project leadership role will benefit tremendously from this learning series. As any trained Six Sigma will attest, having an in-depth understanding of Six Sigma has changed the way they think about challenges and the answers they seek when issues arise. Utilizing real-world examples and hands on project participation, this seminar will provide that same in-depth understanding of the basic tools. Executives, managers, support employees, account managers, sales representatives, and operational managers who support Six Sigma internally or externally through customers engaged in this initiative, should not miss this opportunity.
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Who should Attend: Quality managers, team leaders or any other managerial candidates who wish to acquire deep understanding of total quality management techniques and processes from a professional point of view. Structure: 12 hours to be carried out over 3 days, Content: Module 1: Quality Benefits Section A: Quality and Profitability Section B: Benefits to Employees Section C: Benefits to Organizations Section D: Benefits to Customers Section E: Benefits to Suppliers Module 2: The Evolution of Quality This module is designed to help you do the following: Describe the key events in the evolution of quality. In your own words, define the terms and concepts listed below Section A: Quality Management Section B: The Evolution of Quality Section C: Standards, Defined Section D: Quality Standards Module 3: Total Quality Management This module is designed to help you do the following: Identify and describe the key components of total quality management (TQM). Differentiate between the TQM philosophies of six quality experts and two quality approaches. Section A: Total Quality Management, Defined Section B: Key Components of TQM Section C: TQM Philosophies and Approaches Module 4: Process Management This module is designed to help you do the following: Understand the role of process management in TQM. Understand the interrelationship of processes and systems. In your own words, define the terms and concepts listed below. Section A: Basic Process Model Section B: Process Management Module 5: Quality Tools Module is designed to help you do the following: Understand how basic quality tools can be used to help improve processes. In your own words, define the terms and concepts listed below. Section B: Using Quality Tools—A Case Study Section C: Additional Quality Tools Section D: Cost of Quality Module 6: Quality Deployment Module is designed to help you do the following: Understand how organizations approach TQM deployment. In your own words, define the terms and concepts listed below Section A: Quality Culture Section B: Quality Strategy Section C: Quality Plan Section D: Quality Function |
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Total Quality Management for Hospitality Services |
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Implementation of ISO9001/2000 Overview: This course is intended for people who intend to operate a quality management system certified to ISO 9001/2000 and are interested to know what are the requirements of ISO 9001/2000 implementation. It is extremely useful for organizations that are currently working towards achieving compliance with the ISO 9001/2000 standard. Objectives: A complete TQM based training program for a DO-IT-YOURSELF in -house implementation of a quality management system in compliance with the ISO 9000 international standard, develop awareness, know-how and experience of all those involved in the creation, development, evaluation or management of the documentation system. Benefits: Help organizations meet their stakeholders' requirements by improving their quality management system through a successful and affordable implementation program. A proper documentation system is a real and lasting value to organization's business and survival. Participants will learn how to develop a documentation scheme with hands-on workshops. Who should Attend: Participants in any management position, public or private, seeking to implement, and document a sustainable QMS program with their organization. Seminar Content: 1- Introduction to Quality Management Historical background, Objectives, Methodology, Vocabulary etc. 2- Fundamentals and concepts: Products, Systems, Processes, services, Configuration Management, Life Cycle, Confirmity assessment, WTO, TQM, Transition from ISO 9001/2000 standards. 3- ISO 9000 Standards Requirements. Introduction, process approach, Executions, terms and definitions, QMS requirements, Management responsibility , Resource Management, Product, Realization, Measurement Analysis and improvement Also we remind you that this seminar is done in an interactive atmosphere, slides and graphical presentation, with group workshops and team presentations. |
General Management Seminars |
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Leadership
Skills Development
Leadership Skills Program Seminar Content ►Overview: This program is for those who aim to improve their personal and professional effectiveness. It offers the opportunity for mid career and senior leaders to develop their leadership capacities and enhance their skills. ►Objectives:
►Contents: A-Leadership Environment: A-1-Developing motivation and Commitment.
A-2-Building effective team.
A3-How to develop managerial leadership:
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Change Management Overview: Change is the single most important element of successful business management today. To remain competitive in increasingly aggressive markets, organization (and individuals in them) have to adopt a positive attitude to change. Ignoring or trivializing a changing trend can be costly, so managing change teaches managers how to be one step ahead of rivals, set trends and lead change in order to survive. Techniques for planning and implementing change are explained clearly to help you maximize potential gain. Practical advice is given on how to achieve the best from staff by using their strengths and involving hem at all stages. Content: Understanding the Causes of Change Categorizing Types of Change Analyzing Change Crisis Management Planning Change Identifying Gaps Selecting Essential Changes Breaking Down Change Essential Communication |
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Negotiations |
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Problem Solving
Overview: This workshop is designed to help you recognize and define problems, to determine their root causes enabling you to explore options and alternative strategies. This will help facilitate developing realistic solutions which can then be implemented. Content: Process Overview Step 1: Problem Recognition Step 2: Problem Labeling Step 3: The Problem Cause Analysis Step 4: Optional Solutions Communication Dynamics |
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Controlling & Setting Standards |
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Team Building Effective Teams Training The greatest resource any organization has is its human resource, the employees, staff, supervisors and managers. These people, their combined skills, knowledge and experience will be the difference between a successfully organization – one that continues to grow and expand and an organization that withers and dies. Today’s organizations face complex issues and continual change. In this environment, the work of teams creates the greatest impact; allowing more to be done with fewer resources. As a result, most companies are now made up of teams – both project team and ongoing teams. The key is whether teams are working as well as they should? Changes in people and systems influence outcomes and productivity is not always optimized. Implementing a team-based culture demands major changes in every organizational system that impacts human resources. Create and implement your specific organizational team building program to boost the power of your people to work together to realize individual potential and sustain optiminal organizational performance. This unique process teaches team members and team leaders how to function more efficiently by creating a clear vision and purpose, empowering and involving all members, creating an open, productive environment, meeting deadlines and celebrating successes. Building Effective Teams requires: Team Assessments (How to diagnosis a team’s stage of development; identify its strengths and development needs; determine the focus and create an action plan for development.) Team Relationships and Communication (This depends on how well the team works together.) How to develop stronger working relationships and better communication systems. Team members learn how to understand their own behavior and the behavior of other team members. Team leaders and members learn to understand and resolve team conflict.
Is your staff operating as a team or just a group of individuals? Building Effective Teams Objective: Real teams are deeply committed to their purpose, goals and approach. High-performance team members are also very committed to one another. Both understand that the wisdom of teams comes with a focus on collective work-products, personal growth and performance results. However, meaningful, ‘team’ is always a result of pursuing a demanding performance challenge. Topic 1: Understanding How Teams Work Group vs. Teams Building Successful Teams Components of a Good Team Topic 2: Choosing Team Members Analyzing Team Roles Determining Team Roles Topic 3: Setting Up a Team Balancing Skills Within a Team Linking Team Skills Setting Goals Topic 4: Motivating Team Members Establishing Trust Delegating Topic 5: Maximizing Performance Analyzing Team Dynamics Communicating Effectively Team Meetings Managing Problems, Conflict and Change Topic 6: Working for the Future Training Team Members Setting Targets Measuring and Evaluating Performance Tracking Team Progress Planning Future Goals for a Team
Benefits of Effective Teams: Teams can execute better, learn faster and change more easily that traditional structures. |
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Time Management Time Management Course Contents Course Overview: We all struggle through the day, tackling tasks, meeting deadlines, and answering people’s queries, trying to accomplish our objectives. Yet, we are framed by a limited valuable resource: Time, 24 hours a day to everybody, which you cannot extend. You can only understand and manage time. This is what makes it so critical, and the ability to allocate your time becomes equal to a life survival skill. This workshop is designed to help you use your limited time effectively. Objectives:
.Contents: 1 – Time Management: Speed vs. Effectiveness 1- The Value of Time 2- Patterns of Time Wasters 2 – Achieving personal effectiveness 1- Setting priorities, planning, getting organized 2- Handling interruptions 3 – Time Management System 1- Techniques to beat procrastination 2- Delegation 4 – Increasing Efficiency 1- Managing information 2- Effective Reading 5 – Stress Management 1- Time pressure and stress 2- Strategies for coping with pressure and reducing stress Training Style: The approach to this workshop adopts a facilitative style, where the trainer leads the participants to the objectives set out at the beginning of the session through coordinating input and moderating activities. The workshop will be conducted in a relaxed environment that makes it interactive. This is not a business management lecture, but rather a workshop that is supposed to effectively enhance the skills of the participants. Thus the delivery method shall focus on participant input and needs to build upon it the time management skills. The workshop aims to link real life to recommended methods and demonstrate how in the reality of every person’s life, it is possible to apply these skills and what a big difference that will make to the person’s productivity.
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Interpersonal Skills & Emotional IQ |
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Coaching & Counseling |
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Work Process Simplification Simplification of Work Processes Simplification of Work Processes requires superior planning. This means understanding conceptually what is required to complete a project successfully insofar as quality, time and cost are concerned. Planning is the thinking that precedes doing; and is concerned with establishing organizational goals and objectives and preparing specific plans and schedules to see them accomplished. Topic 1: Introduction
Topic 2: Setting Objectives
Topic 3: Determining Performance Standards
Topic 4: Budgeting and Control Requirements
Topic 5: Policies and Procedures
Topic 6: Summary Action Plan for Participant Follow-up |
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Communication Skills
Development
Communication Skills Seminar. Objectives:
Contents: 1- Behavioral Styles and Communication methods 1-1 Behavioral Styles
1-2- Body Language
2 - Effective Communication 2-1 The Four Basics
2 -2 Overcoming Communication Hurdles
3– The Art of Persuasion 3-1- Building Relationships
3-2- Lobbying
4- Public Communication 4-1- Presentation Skills
4- 2- Effective Writing
5- Internal Organizational Communication 5-1- Meeting Management
5- 2- Internal Communication Tools
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Professionalism
Professional Procurement Management Overview: Procurement management, and especially contract administration, has become an essential project management skill as more and more of today's businesses outsource all but the company's core competencies. This course offers insight into the role of the procurement manager on a project team by guiding you through procurement practices, the solicitation of bids and contract negotiations. It will also expose you to contract law. Structure: 12 hours to be carried out over 3 days, including supporting document. Who should attend? This seminar is for project managers and team members who want to improve their procurement management skills and increase their understanding of roles and responsibilities of procurement on a project. It will be also useful to purchasing professionals who wish to transition to a project environment. How you will benefit Develop and enhance the contributions you make to your organization by being able to:
Your seminar experience will cover:
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Strategic Thinking & Goal Setting |
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Art of Delegation Overview: One factor is central to every management task. That factor is delegation. The manager must know what is expected of his or her unit, when it is expected, and how bet to use the resources available to obtain the desired results. That means assigning work in a planned and thoughtful way. Content: The Role of the Manager Analyzing Personal Delegation Skills Preparing to Delegate Selecting the Right Person Making the Delegation Preparing Employees for Delegation Potential Problems and How to Handle Them Commitment to the Future |
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Creative Planning & Organizing |
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Presentation
& Speaking Skills Powerful Presentations Seminar In business, as in most other areas of life, the best idea in the world can fail if it's not communicated effectively. How clearly and persuasively you present your information and/or recommendation matters as much as how well you've analyzed your data or how sensibly you've outlined a course of action. A communicator, or source, sends a message to a receiver, or audience, provoking a response. Building on this model, which originates well back in the history of communication research, we suggest seven categories that will help you define and analyze any business communication situation:
Source: Who is initiating action, and why should she or he be believed? Audience: Define your audience. What will move them to support you? Is their attitude toward your proposal positive, neutral, or negative? How are they likely to perceive you? Do you face one key audience, or several? Are there secondary audiences who will be affected by the success or failure of your plan? Are there hidden audiences you haven't considered? Goal: What result do you seek? This will seem obvious at first, when you've received an assignment or gotten a good idea- Write it down, as a reality check. Then weigh it against the costs of achieving it- Can it stand on its own merits? Does it conflict with other goals of equal or greater importance? How are you or others going to gauge the risks and harvest the consequences? How, in short, will you measure success? Context Communication occurs in a specific environment. It can involve an effort to reach one person, or to reach millions. It can mean working within the norms of a particular corporate culture, its history, its competitive situation or challenging those norms. It can involve external communications: clients, potential customers, local or national media. Before you plan your communication strategy, be sure you know the territory. Message: What message will achieve your goal with these particular audiences? Consider how much information they need, what doubts they're likely to have, how your proposal will benefit them, how to make your message convincing and memorable, and how your points can be organized most persuasively. Media: Which medium will convey your message most effectively to each significant audience? Should you speak, write, call, send E-mail, meet, fax, produce a videotape, or hold a press conference? We all know that "the medium is the message." What message will your choice of medium convey? Sending a memo to an office mate, for example, may express an unwillingness to talk face to face. Feedback: Communication is not an act, but a process. A message provokes a response, which requires another message. The business communicator doesn't shoot an arrow at a target, but sets a process in motion designed to achieve a considered result. This means polling your audience at every stage of the communication and, more importantly, giving them an opportunity to respond That way, you know what they think and can tailor your message accordingly. They are more likely to feel involved in the process and committed to your goal. Even a brief consideration of these seven analytical tools will reveal that any business communication task is really a management task. Many communication situations happen to a manager rather than occur as planned events
This presentation offers exercises to strengthen yourself as a business communicator and will discuss topics such as the following: Topic 1: Essential Steps for Preparing Effective Presentations Topic 2: Steps of the Communication Process Topic 3: Logical & Effective Sequence of Communication Topic 4: Audience Analysis Topic 5: Capturing & Holding Audience Attention Topic 6: Audience Motivation Topic 7: Correct Use of Voice and Body Language Topic 8: Listener Impressions Topic 9: Setting Aims and Objectives of Presentation Topic 10: The Event (Actual Presentation) Communication is the key to success. However, language alone does not guarantee successful communication. Remember, POWER PERCEIVED IS POWER ACHIEVED! How powerful are you? |
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Stress Management Stress will probably affect all of us at some time in our lives. Reducing stress will help us to manage the stress in our lives so that it continues to stretch us towards our personal goals without damaging our health. Change the way you work by learning the secrets of time management and profit by them all your life. Analyze and plan how you spend time Know how to save time by not wasting it Manage time in a way that must fit your personality and situation This workshop concentrates on minimizing the stress factors in our workplaces. This workshop will begin with an analysis of the causes of stress and then help us to learn how to deal with reducing stress in our own life and end by showing us how to use our newfound knowledge to help others deal with their stress. After recognizing symptoms and solutions to stress, the next step to analyze and restructure the way in which time is spent. This workshop will provide valuable information that we will be able to utilize over and over again as we implement these skills to improve productivity, efficiency and performance standards as managers and administrators. Topic 1: Introduction Understanding Stress The Effects of Stress Measuring Stress Recognizing Symptoms Topic 2: Analyze Causes of Stress Job Analysis Feelings of Inadequacy Relationships Workplace Topic 3: Dealing with Stress at Work Analyzing Personality Study Work Patterns Customer Induced Stress Topic 4: Coping with Daily Life Dealing with Change Taking Positive Action Topic 5: Gaining Inner Balance Think Positive Topic 6: Making Time to Relax Relaxation Exercise Improved Diet Topic 7: Attitude Adjustment Program Topic 8: The Secrets of Time Management Mastering time: The key to your success Manage your time better Habits that save time Make your time pay the great secret of productivity Discover the Great Manager’s Secret Weapon Listen to your internal clock Do you procrastinate Topic 9: How to Save Time by not Wasting It
Topic 10: How to stay on the Success Train
Topic 11: Summary
Training Session: 12 hours (3 days / 4 hours each) |
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Your Attitude & Your Aptitude |
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Effective Meetings |
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Modern
Executive Secretary
Secretarial Excellence Every organization depends on their clients and customers’ satisfaction for the survival and growth of their business. This satisfaction, in turn depends on the internal staff to supply clients and customers with requested information, answers to questions, handling of complaints and etc… However, this is only one side of the responsibilities and duties of office staff. The second side is interacting with the various departments within the organization, the different personalities of employees, superiors and peers within the organizational structure. This workshop will help office staff become more efficient, have more control over their various responsibilities and give them techniques and methods allowing them to improve their ability to react appropriate in a wide range of situations. Thereby, improving the image and ability of the organization to meet client needs on a continual basis. Topic 1: Records Management
Topic 2: Aural & Oral Communications
Topic 3: Office Management
Topic 4: Written Communications
Topic 5: Technology
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Business Development Tools |
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Create & Write Your Business Plan If you are a business owner, a business manager, or going into business for the first time, you will at some point need to develop a business plan. Whether you need to raise capital or create a clearer focus for your organization, a business plan is as necessary to the small business owner as a road map is to a traveler. The path to your final destination has a logical sequence; a good road map will allow you to reach your goal with less hassle and frustration. This workshop explains essential rules and strategies that you will need in order to develop a simple, yet valuable, ‘road map’ to a successful business.
Objective: As an entrepreneur, you burst into the business world with fresh ideas and incomparable drive. Combine that energy with solid planning, and you have a formula for success! Your business plan gives you a road map that shows you where your new or growing business is today, and how to get where you need to go. This workshop with clear and easy-to-use guidelines will help you: Write your plan step by step Think through your strategies and balance your enthusiasm with facts Capture and hold the interest of potential lenders and investors Discover your unique selling advantages and use them to seize your share of the market Promote the skills and experience of your employees and management team
This workshop is practical in format and procedure. Participants will create an actual Business Plan first draft which can be revised and implemented for immediate use. (This workshop is not theoretical.) Participants are expected to attend every session, complete assignments and give full involvement during each segment. Business Plan Detailed Outline Non-disclosure Agreement Business Plan Summary a. The Enterprise b. Key personnel c. The offerings d. The Market & Marketing Strategy e. Milestones f. Financial Projections g. Revenue & Pre-Tax Income per Employee The Enterprise h. Business Objectives i. History j. Organization/Personnel factors k. Key Personnel l. Operational Factors m. The Future The Offerings n. Description of Offerings o. Current Market Status p. Value to the Purchaser q. Cost to Produce r. Maintenance and Support The Market s. Description of Customers t. Prospect Objectives u. Market Segmentation v. Market Size w. Environmental Influences x. The Prospect’s Alternatives The Marketing Strategy y. Target Markets z. Enterprise Image aa. Promotion Strategy bb. Image of your Offering cc. Publicity dd. Advertising ee. Pricing Strategy ff. Sales Organization gg. Channels of Distribution hh. Logistics ii. Customer Support Competitive Analysis
The Development Program jj. Development Objectives kk. Organization ll. Market Status of Offering(s) mm. Personnel and Resource Schedules nn. Technology Involved Operations/Production oo. Organization pp. Suppliers qq. Sub-contractors rr. Technology Involved ss. Quality Control tt. Inventory Control Investment Capital uu. Initial Funding vv. Use of Funds ww. Return on Investment Historical Financial Information xx. Historical Income Statement yy. Historical Balance Sheet zz. Historical Cash Flow Financial Projection aaa. Year 1 Income Statement bbb. Year 2 Income Statement ccc. 5 Year Income Statement ddd. Year 1 Cash Flow Statement eee. Year 2 Cash Flow Statement fff. Year 5 Cash Flow Statement ggg. 5 Year Balance Sheet hhh. Financial Assumptions iii. Financial Ratios Financial Charts jjj. Five Year Profit & Loss Chart kkk. One Year Break Even Chart lll. Two Year Break Even Chart mmm. Five Year Break Even Chart nnn. One Year Cash Flow Chart ooo. Two Year Cash Flow Chart ppp. Five Year Cash Flow Chart Investment Capital Historical Financial Information Financial Projections Business Plan Summary Presentation Hints & Tips |
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Create & Write Your Marketing Plan Your marketing plan is of great importance. This area requires a fair amount of study and analysis on your part. Here is where you find out who is out there, what the competition offers and they don’t offer, whether or not your product or service will outsell the competition, and what Unique Selling Advantage (USA) you will have over your competitors. Your products and services are obviously very important when attracting potential customers. Discuss the characteristics of your products and services:
What is Marketing Planning?
Situation Analysis
Objectives, strategies and Action plans
Distribution, Promotion and Budgets
Writing the plan
Presenting the Plan, Follow up and revision
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Create & Write Your Sales Plan |
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Analyze & Identify Skill Deficiencies |
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Persuasive Proposals |
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Records Management |
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Learn to Write Job Descriptions |
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Selling & Sales Management |
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Advanced Selling Techniques Overview: Everybody, everywhere, everyday is selling or buying products, services or ideas. Individuals, groups, companies and governments all take part in this fundamental and most important function that can offer achievement, power, fame, fortune and success to those who excel in it. Content: Topic 1 Success in Selling Nine Characteristics of Successful Sales people Professional Sales people Topic 2 Sales as a Career Relationship Selling Relationship Marketing Topic 3 Psychology of Selling (Why People Buy) Psychological Influences on Buying Approach to Buyer Need Satisfaction Determine Buying Needs Perception, Attitude, Belief Buyers’ Personality Topic 4 Adaptive Selling Classify Buying Situations Consumer/Organizational Decision Making Process Evaluation of Information Topic 5 Communication (Key to Success) Non-verbal Communication Barriers to Communication Persuasive Communication Effective Listening for Success Topic 6 Sources of Sales Knowledge Know Your Company Know Your Products Know your Competition, Industry & Economy Topic 7 Sales & Advertising Types of Advertising Topic 8 Technology in Sales Individual Productivity Contact Management Automated Sales Plans & Tactics Topic 9 Prospecting Prospecting Strategy Center of Influence |
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Telephone Sales |
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Consumer Psychology |
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Managing the Sales Team & Function Overview: The salesperson often acts as the most direct link between the company and its customers and is often the first to sense any problems that customers are having regarding the company and its products or services, and is a major source of feedback in this respect. In addition to giving feedback on customers, salespersons are ideally placed to feedback information about competitors. The sales manager must be able to plan, organize, direct and control the members of the sales team, as well as, having the ability to create strong, cohesive commitment among individual members of the sales team. Content: Topic 1: Analyzing the Marketing Environment Topic 2: Understanding Customer Needs and Behavior Topic 3: Segmenting Markets Topic 4: The Requirements of Effective Personal Selling Topic 5: The Characteristics of a Good Sales Executive Topic 6: Types of Selling Styles Topic 7: Functions of Sales Management Topic 8: Training and Coaching Sales Staff Topic 9: Team Building Topic 10: Motivating Your Sales Team
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Consultative Selling |
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Customer Service |
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Benchmarking |
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Customer Feedback Systems |
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Total Customer Care |
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Customer Loyalty |